Fast, clear sign-in steps

Use the official web portal or verified mobile app. Bookmark the login page and avoid links from unfamiliar emails or messages.

  1. Open the official portal: Navigate to the bookmarked iTrustCapital login or open the verified app.
  2. Enter credentials: Type your registered email and password. Prefer a password manager to avoid reuse and typos.
  3. Confirm 2FA: Approve the 2FA code from your authenticator app (e.g., Authy, Google Authenticator) or use a hardware key if you registered one.
  4. Verify session details: After login, quickly review “Recent activity” and “Account notifications.”

Quick checklist (copy this)

  • Authenticator app enabled (avoid SMS when possible)
  • Recovery codes saved offline (physical and encrypted digital copy)
  • Trusted device only for personal machines — do not mark public computers
  • Enable email notifications for withdrawals and login changes
Security

Layered security that scales

Security is a stack — combine multiple defenses to reduce risk without breaking usability.

Baseline

  • Unique, complex password (use a manager)
  • Authenticator-based 2FA
  • Keep OS and browser updated

Elevated

  • Hardware security keys for approvals
  • Withdrawal whitelists and notifications
  • Use dedicated browser profile for trading

Institutional controls

For businesses and high-value users, require multi-sig, IP-restricted API keys, scheduled key rotation, and documented recovery officers with audited access procedures.

Practical note

If you use third-party integrations (tax tools, portfolio trackers), restrict scopes and rotate API keys regularly. Treat integrations as privileged accounts and audit their activity monthly.

Custody

Custody & product notes

iTrustCapital provides IRA custody models that combine brokerage-like trading with specialized custody partners for crypto and precious metals. Understand whether funds are held in custodial vaults, cold storage, or a mixed custody model before making large allocations.

Gold & metals

Physical precious metals held in IRAs have unique custody and liquidity characteristics. Review shipping, storage, and redemption policies before placing large orders.

Fee & account types

Fees may include transaction fees for crypto and markups on metals. Premium custody or institutional tiers may have additional features and fee schedules. Always review the platform fee page before trading.

Help

Troubleshooting & recovery

Common sign-in issues

  • Forgot password: Use the "Forgot password" flow on the official login page; follow the emailed reset link.
  • Lost 2FA device: Use your offline recovery codes. If unavailable, contact support and complete identity verification procedures.
  • Account lock: Multiple failed attempts can lock access. Wait a short cooldown or contact support for assistance.

What to provide for support

When contacting support, include timestamps, screenshots, IP addresses (if known), and as much context as possible — this accelerates verification and incident response while avoiding insecure channels for sensitive data.

Never share your password, 2FA codes, or recovery codes in chat, email, or with anyone claiming to be support without verifying the official support channel.

FAQ

Frequently asked questions

Can I hold crypto and gold in one IRA?

Yes—iTrustCapital's platform supports combining digital currencies and approved precious metals within a single self-directed retirement account. Product eligibility and custody rules apply.

Are my assets insured?

Custody partners and insurance policies vary. Review custody disclosures for details on coverage scope, limits, and conditions.

How quickly can I trade?

Crypto trading is available 24/7 on the platform once your account and funding are cleared; metals trading may follow custody and settlement rules specific to physical assets.